What is a chat-based consultation?
A private, text-only consultation with a verified psychologist, held right inside WhatsApp. You type, they respond — no video call, no scheduled time slot, and nothing new to download.
How is it different from the free screening?
The screening is our AI-guided questionnaire, developed with AIIMS Delhi, that helps understand what you're going through. A chat consultation is a real conversation with a qualified psychologist. You'll always be told who you're speaking with, along with their qualifications.
Is it live?
No, it's asynchronous. You write when it suits you and your psychologist replies when they're next available, so you don't need to be free at a particular time or sit waiting for a response.
How quickly will my psychologist reply?
Usually within two to three hours during working hours. Messages sent outside those hours are answered during the next working period. These are typical times rather than guarantees.
How long does a consultation last?
Up to two days from the moment it begins. Within that time there's no message limit — some consultations finish in a few hours, others use the full two days, depending on what your psychologist judges is needed.
What does it mean when a consultation is marked complete?
Your consultation ends either when your psychologist marks it complete or when the two days are up, whichever comes first. Marking it complete is a clinical decision, made when the work has reached a natural stopping point, and you'll receive a clear message either way.
What if the two days run out mid-conversation?
The consultation closes and your psychologist won't see further messages, so it's worth mentioning early on if you think you'll need the full time. If there's more you'd like to work through, you can book a follow-up.
Can I keep messaging after it ends?
No. Once a consultation closes, your psychologist won't see further messages. If you'd like to continue, you can book a follow-up — and you can request the same psychologist, subject to their availability.
Can I send voice notes?
No, chat consultations are text only. If you send a voice note you'll receive an automatic message letting you know it wasn't delivered, so you can type it instead. You're welcome to share documents, reports, images or previous prescriptions.
Can I get medication through a chat consultation?
No. Chat consultations are with psychologists, who provide therapy and counselling. Only a psychiatrist can diagnose a condition and prescribe medication, and that happens over a video consultation. If your psychologist feels a psychiatric assessment would help, they'll explain why and help you book one.
When does chat work less well?
When someone needs to see how you're doing rather than read it. Text can't carry tone of voice or expression, and meaning is sometimes lost in writing. If your psychologist feels a fuller picture would help, they'll suggest moving to a video consultation.
Should I choose chat or video?
Chat suits you if writing feels more natural than talking, or if finding a private hour is difficult. Video suits you if you'd rather speak to someone, if you want a fuller assessment, or if medication may be part of the picture. You can start with one and switch later.
